SECURIX Expert Service
Observability Security Managed Operation Services
Proactive operation and maintenance of your observability platform across platform health, data ingestion, capacity and configuration, with incident handling and regular reporting.
Solution overview
Observability Security Managed Operation Services gives SECURIX responsibility for operating the agreed parts of your observability platform. Specialists monitor platform health, data ingestion and capacity, resolve operational incidents and maintain configurations for a fixed service fee. Your teams continue using the platform, with reporting and service reviews providing visibility into its operation.
Your business needs
Your monitoring platform needs dedicated operational expertise
Responsibility for operations
A support contract provides assistance, but your team still needs to monitor platform health and initiate action.
Data continuity
Failed pipelines and growing data volumes can leave telemetry incomplete or delayed without your teams noticing.
Specialist capacity
Platform maintenance and capacity planning depend on expertise often concentrated in one or two people.
Who this is for
Security and IT leaders
Medium to large organizations that rely on their observability platform and want specialists to manage its daily operation.
CIO or Head of IT
Defined operational responsibility and a predictable service fee for the contracted scope.
Infrastructure or Platform Lead
Platform health, ingestion and capacity managed by specialists, reducing the operational workload on your team.
CISO or Security Operations Lead
An operated platform that supports your monitoring needs, with visibility into ingestion health and operational issues.
Our deliverables
An observability environment managed for daily operations
Proactive operation within an agreed scope, with regular reporting and joint maintenance decisions.
- Platform operations — Monitoring the platform, clusters and nodes, and handling and resolving operational faults.
- Capacity and performance management — Resource monitoring, capacity forecasts and recommendations for resolving performance bottlenecks.
- Maintenance — Agreed patches and minor updates, maintenance planning and the coordination of certificates where included.
- Service management — Ticket management, agreed service hours and escalation paths, regular reporting and service reviews.
- Data ingestion — Monitoring the pipelines and troubleshooting data flows that fail, fall behind or look unexpected.
- Configuration management — Managing, documenting and backing up the agreed configurations, and detecting configuration drift.
- Operational improvement — Analysing recurring operational problems and how the platform develops, with recommendations for more stability and efficiency.
- Major version upgrades and platform migrations
- New architecture concepts
- Onboarding new data sources
- Developing new dashboards, detection rules and integrations
- Larger configuration changes and new clusters
- Security use case engineering and observability consulting
- Troubleshooting at application level and infrastructure changes
SLA or Managed Operations?
SLA
- Your team operates the platform, spots problems and asks for support.
- Responsibility for operations stays with you.
Managed Operations
- SECURIX operates the environment under contract, monitors it proactively and takes action.
- Responsibility for operating the agreed scope passes to SECURIX.
How we deliver
Establishing managed operations
-
Agree covered systems, responsibilities, service hours and response times.
-
Review platform health and establish secure operational access.
-
Set up monitoring, runbooks, configuration backups and service workflows.
-
Take over daily operation of the agreed scope.
-
Review platform health and capacity, and agree maintenance priorities together.
Technology partners
Operational expertise for your observability platform
Our core operational expertise is Elastic. Coverage for other technologies depends on our specialist capabilities, operational tooling and capacity.
Frequently asked questions
Before your consulting engagement begins
An SLA provides support while your team operates the platform. Managed Operations transfers daily operational responsibility for the contracted scope to SECURIX, including platform monitoring, ingestion, incident handling and maintenance.
Required operational, infrastructure and remote access, active vendor subscriptions or maintenance where applicable, and agreed technical contacts. Notify us of planned changes affecting the platform; changes to the covered environment follow the agreed change process.
The service uses a fixed recurring fee on an SLA base package. We agree the covered environment, responsibilities, service hours and response times in the contract. Engineering work, migrations and major updates are scoped separately.
Contact
Let’s discuss your next step
Tell us about your observability environment. Together, we’ll clarify the scope and how we can support your operations.