SECURIX Expert Service
Identity Security Managed Services
Proactive operation and maintenance of your identity platform across IAM, IGA, CIAM and PAM, with incident handling and regular reporting.
Solution overview
Identity Security Managed Services gives SECURIX responsibility for operating the agreed parts of your identity platform. Specialists monitor the environment, handle operational incidents, manage configurations and apply necessary minor updates for a fixed service fee. Your team retains oversight through regular reporting and service meetings, while SECURIX handles day-to-day operations.
Your business needs
Your IAM platform needs dedicated operational expertise
Responsibility for operations
A support contract provides assistance, but your team still needs to monitor the platform and initiate action.
Specialist capacity
Knowledge concentrated in one or two people makes daily operations vulnerable to absences and departures.
Platform maintenance
Configuration changes, missed updates and emerging issues can affect stability before anyone raises a ticket.
Who this is for
Security and IT leaders
Medium to large organizations that want specialist operation of their production IAM environment.
CIO or Head of IT
Defined operational responsibility and a predictable service fee for the contracted scope.
Head of IT operations
Daily platform operation handled by specialists, reducing dependence on internal capacity.
CISO
Regular visibility into platform health, with agreed access controls and documented maintenance decisions.
Our deliverables
An IAM environment managed for daily operations
Proactive operation within an agreed scope, with regular reporting and joint update decisions.
- Proactive system monitoring — Monitoring over a permanent, secure connection to your network.
- Configuration management — Managing the platform configuration, including backups of the configuration files.
- Incident-related software updates and patches — Updates and patches that resolve operational faults.
- System health reports — Regular information on the state of the environment under contract.
- Ticket portal — Transparency about requests and their progress, in your own ticket portal if you prefer.
- Incident handling — Remote diagnosis and fault resolution, including requests from your service desk.
- Trend analysis — Looking ahead at operational problems that are starting to emerge.
- Minor updates — The updates needed for stability and safe operation.
- Service meetings — Update decisions taken together and documented in regular service meetings.
- Changes, installations and extensions
- Consulting and engineering
- Major Updates
- Software updates unrelated to incidents or stability
- Products outside the contract scope
- On-site work
SLA or Managed Operations?
SLA
- Your team operates the platform.
- Your team spots problems and asks for support.
- Responsibility for operations stays with you.
Managed Operations
- SECURIX operates the environment under contract.
- SECURIX monitors proactively and takes action.
- Responsibility for operating the agreed scope passes to SECURIX.
How we deliver
Setting up managed operations
-
Agree covered systems, responsibilities, service hours and response times.
-
Set up secure connectivity and access to the contracted environment.
-
Configure monitoring, configuration backups and service workflows.
-
Take over daily operation of the agreed scope.
-
Report on system state and agree update decisions together.
Technology partners
Operational expertise for your IAM platform
Our core operational expertise is Omada. Coverage for other IAM technologies is agreed according to our specialist capabilities and monitoring support.
Frequently asked questions
Good to know before your service starts
An SLA provides support while your team operates the platform. Managed Operations transfers daily operational responsibility for the contracted scope to SECURIX, including proactive monitoring, incident handling and maintenance.
Active vendor maintenance contracts throughout the service term and access to the monitored systems. Your team does not make changes to the managed environment independently.
The service uses a fixed recurring fee on an SLA base package. We agree the covered systems, service hours and response times in the contract. Major updates, extensions and on-site work are priced separately.
Contact
Let’s discuss your next step
Tell us about your IAM environment. Together, we’ll clarify the scope and how we can support your operations.